Shipping policy
Processing Time
We aim to process all orders within 7 business day of receiving payment. Orders are processed during our regular business hours, Monday through Friday, excluding holidays. Once your order is processed, you will receive an email confirmation with tracking details.
Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on the weight, size, and destination of your order. Delivery times vary depending on the shipping method selected:
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Domestic (Within Australia): Estimated delivery time is 5 to 15 business day.
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International: Estimated delivery time is depends shipment.
We partner with trusted carriers, including Shippo, to ensure reliable delivery.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your shipment on our website or the carrier’s website to stay updated on the delivery status.
Customs, Duties, and Taxes
For international orders, customs, duties, and taxes may apply and are the responsibility of the customer. These fees are not included in our shipping charges and will vary based on your country’s regulations.
Shipping Delays
We strive to ensure timely delivery; however, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues. If your shipment is delayed, please contact us at info@exposedcoatings.com.au, and we will do our best to assist you.
Lost or Damaged Shipments
In the rare event that your package is lost or damaged during transit, please reach out to us at info@exposedcoatings.com.au within 30 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at info@exposedcoatings.com.au or +61451471055. We’re here to help!